We want you and your sausage dog to love your order! But if something isn’t quite right, no problem — you can return items within 14 days of delivery for a full refund (excluding any original shipping costs).

 

Please note: we don’t currently offer exchanges due to stock availability. If you’d like a different size, you’re welcome to place a new order and return your original item. For sizing help, check out our handy video and calculator tool here. or email support@sausagedogbox.co.uk — we’re always happy to help.

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How to Return Your Order

Please arrange your own return shipping to the address below using your preferred courier. We strongly recommend choosing a tracked service, as Sausage Dog Box can’t be held responsible for lost parcels.

 

Return Address:

Sausage Dog Box

Unit 1, Baileys Hill Farm

Baileys Hill

Wimborne St Giles

BH21 5NE

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All item/s must be unused, unworn, unwashed, and in resalable condition. We suggest trying items indoors, just in case you need to return them.

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Our Simple 3-Step Returns Process

1. Pack it up: Place your item(s) in secure packaging and include a note with your name, order number, and the reason for return.

2. Post it back: Send your parcel to the address above.

3. Refund time: Once we receive and check your return, we’ll process your refund within 3 working days.

 

Refunds are issued to your original payment method and may take 3–5 working days to appear, depending on your bank. You’ll receive an email confirmation once it’s processed.

If your order qualified for free shipping (over £80 UK) but you return the full order, the equivalent postage cost will be deducted to cover shipping and processing fees already incurred.

 

Large Items

If you’re returning a large item (like a pram or crate), please contact support@sausagedogbox.co.uk before sending it back so we can help arrange the best option.

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Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if anything is damaged, defective, or incorrect. We’ll make it right quickly.

 

​Need Help finding the best size for your dachshund?

Unsure which size to choose next time? Email support@sausagedogbox.co.uk with your dachshund’s:

• Neck, chest, and back measurements

• General build (slim, standard, or chunky)

• The item you’re interested in

We’ll recommend the best fit for your sausage before you order.​

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Order Fulfilment

All orders are carefully packed and dispatched by our friends at The Prep Centre.

Learn more about them at www.theprepcentre.co.uk