DELIVERY INFORMATION

We offer a 'Standard  Delivery' of £3.49 per order or free delivery over £39.99 to most UK postcodes (with some exceptions). Delivery times are between 3 and 7 working days.

We also offer a 'Fast Delivery' of £5.95 per order to most UK postcodes (with some exceptions).  Typically items will be delivered within 3 working days of receiving your order.   For example if an order is placed on a Monday it will be prepared and packaged and booked in with the courier.  The courier will collect it on a Tuesday and it will be delivered to you on the next working day ie Wednesday.

All of our orders are sent fully insured and tracked with the exception of greeting cards, these orders are sent using royal mail standard uk delivery up to 5 days.

 

Our delivery partners are Royal Mail, Hermes, DPD and UPS and are delivering parcels contact free, however due to COVID-19 please allow extra time for delivery due to couriers experiencing high demand.  We greatly appreciate your patience and understanding.

 

After placing an order with us, you will receive an email confirmation to confirm that we have received your order details.  This email includes your order number, along with the details of the items you have purchased and the delivery information provided.   Please contact us if you notice any mistakes in the details or need to make any changes.

Most couriers will send an email confirmation to confirm your parcel has been despatched with tracking information.

Despatch and delivery times are estimates only, but from our experience most orders arrive within the timescales

Dog in a Box